Clients are entitled to:

  • Respect and courtesy at all times.
  • Confidentiality and privacy of information.
  • Access to free interpreter services.
  • Access to services and groups.
  • Registration for membership.

What Ishar expects of Clients:

  • Book appointments for necessary services.
  • Arrive on time for all appointments.
  • Give at least 24 hours notice for any cancellation of appointments, especially if an interpreter has been booked.
  • Clients are not to be under the influence of alcohol or other drugs.
  • Provide Ishar with correct contact information and notify of any changes.
  • Make full payment of service fees where necessary.
  • Present Medicare and Health Care Cards when accessing the Health Services.

Client Rights to Complaint Resolution

  • Client complaints will be addressed by the CEO and forwarded to the Board of Management if necessary.
  • Clients will be kept informed of the process as it occurs.

Start typing and press Enter to search